A: Cat litter boxes are usually shipped by FedEx, usually shipped within 48 hours, and delivered 3-5 days after the logistics begins.

A:
It usually takes a while for a cat to use a new litter box. You can refer to the following suggestions to patiently guide the cat to use it:
① Hide the old litter box
② Provide a sense of familiarity: Place old cat litter with cat smell in the new litter box
③ Provide a sense of security: Place the litter box in a quiet corner
④ Provide rewards: Try to provide the cat with favorite toys and snacks to guide it to the new litter box space.

A: The cat litter box is designed with four layers of protection.
First: Motion radar sensing: There is a motion radar in front of the entrance of the cat litter box. When the cat is near the entrance, the cat litter box will stop rotating to ensure the safety of the cat;
Second: Infrared counter-radiation sensor: There are infrared counter-radiation sensors on both sides of the entrance circle of the cat litter box. When an object is detected entering the door, the signal at the entrance will be intercepted, and the drum will stop rotating to ensure the safety of the cat;
Third: Biological radar sensing: There is a biological radar in the cat litter box. When a creature is detected in the drum, the cat litter box will stop rotating to ensure the safety of the cat;
Fourth: Weight sensing: When a creature enters, the weight carried by the cat litter box changes, and the cat litter box will stop rotating to ensure the safety of the cat;
There are four layers of safety protection to ensure the safety of the cat. Our cat litter box products have obtained authoritative certification reports from qualified product testing laboratories authorized by the United States, including UL product quality testing certification reports and test reports issued by institutions that meet the requirements of ISO/IEC 17025 testing and calibration laboratories, etc., and we can provide test data that has undergone thousands of anti-pinch tests for your reference.

A: The cat litter box uses the "OMC Pets" or "Tuya Smart" APP. You can search and download it in the APP store or Google Play on your phone.

A:
● Check whether the WiFi, Bluetooth, and location permission switches are turned on at the same time.
● Check whether the WiFi is in the 2.4G band and whether the phone is connected to the 2.4G band WiFi. (The product cannot recognize the 5G band WiFi)
● Check whether the WiFi network at home is faulty or downtime, please check whether other devices can use the network normally.
● If the WiFi signal is too weak, please move the machine closer to the router and reconnect.
● The router is connected to many wireless devices, resulting in IP address conflicts
● For dual-band routers, the network cannot be set directly. Users need to separate the 2.4G and 5G channels into independent channels in the router settings, and then select the 2.4G channel for network settings.
●When setting up the network, check whether the WiFi button on the panel of the cat litter box is green. Green means that the cat litter box has been successfully bound to the mobile device. If you want to connect a new mobile device, press and hold the WiFi button on the device until you hear a "beep" and the green light turns yellow. The binding is successful and you can re-bind a new mobile device.

A:
Method 1: Press and hold the WiFi button until the WiFi button flashes yellow, then open the APP to re-add the device
Method 2: Disconnect the power supply, reconnect the power supply, the WiFi button flashes yellow, then open the APP to re-add the device