A: Cat litter boxes are usually shipped by FedEx, usually shipped within 48 hours, and delivered 3-5 days after the logistics begins.

A: The cat litter box is suitable for cats weighing 2.2 pounds to 26 pounds

A: The cat litter box is designed with four layers of protection.
First: Motion radar sensing: There is a motion radar in front of the entrance of the cat litter box. When the cat is near the entrance, the cat litter box will stop rotating to ensure the safety of the cat;
Second: Infrared counter-radiation sensor: There are infrared counter-radiation sensors on both sides of the entrance circle of the cat litter box. When an object is detected entering the door, the signal at the entrance will be intercepted, and the drum will stop rotating to ensure the safety of the cat;
Third: Biological radar sensing: There is a biological radar in the cat litter box. When a creature is detected in the drum, the cat litter box will stop rotating to ensure the safety of the cat;
Fourth: Weight sensing: When a creature enters, the weight carried by the cat litter box changes, and the cat litter box will stop rotating to ensure the safety of the cat;
There are four layers of safety protection to ensure the safety of the cat. Our cat litter box products have obtained authoritative certification reports from qualified product testing laboratories authorized by the United States, including UL product quality testing certification reports and test reports issued by institutions that meet the requirements of ISO/IEC 17025 testing and calibration laboratories, etc., and we can provide test data that has undergone thousands of anti-pinch tests for your reference.

A:
① It is recommended to use mineral cat litter with good agglomeration performance.
② Avoid using tofu cat litter with large dust and long length, which is not conducive to filter screening and easily causes cat litter waste.

A:
① The amount of cat litter added should not be higher than the Max line mark of the Oxford cloth pad, nor should it be lower than the Min line mark. Adding too much cat litter will easily lead to cat litter waste.
② We recommend that the amount of cat litter added for the first time is about 5L.

A: We have special deodorizing products with good deodorizing effects. If you need them, please feel free to contact customer support.

A: The cat litter box has special garbage bags. If you need them, please feel free to contact customer support. Usually the capacity of the garbage bag can support 1 cat for 7-10 days. To keep the air fresh, it is recommended to replace the garbage bag once a day.

A:
It usually takes a while for a cat to use a new litter box. You can refer to the following suggestions to patiently guide the cat to use it:
① Hide the old litter box
② Provide a sense of familiarity: Place old cat litter with cat smell in the new litter box
③ Provide a sense of security: Place the litter box in a quiet corner
④ Provide rewards: Try to provide the cat with favorite toys and snacks to guide it to the new litter box space.

A: The cat litter box uses the "OMC Pets" or "Tuya Smart" APP. You can search and download it in the APP store or Google Play on your phone.

A:
● Check whether the WiFi, Bluetooth, and location permission switches are turned on at the same time.
● Check whether the WiFi is in the 2.4G band and whether the phone is connected to the 2.4G band WiFi. (The product cannot recognize the 5G band WiFi)
● Check whether the WiFi network at home is faulty or downtime, please check whether other devices can use the network normally.
● If the WiFi signal is too weak, please move the machine closer to the router and reconnect.
● The router is connected to many wireless devices, resulting in IP address conflicts
● For dual-band routers, the network cannot be set directly. Users need to separate the 2.4G and 5G channels into independent channels in the router settings, and then select the 2.4G channel for network settings.
●When setting up the network, check whether the WiFi button on the panel of the cat litter box is green. Green means that the cat litter box has been successfully bound to the mobile device. If you want to connect a new mobile device, press and hold the WiFi button on the device until you hear a "beep" and the green light turns yellow. The binding is successful and you can re-bind a new mobile device.

A: The Switch button is the power switch of the cat litter box. It is recommended to keep it on; if the Switch button is turned off, the cat litter box stops running.

A: The delayed cleaning time refers to the time the cat litter box waits for the cat litter to clump after the cat uses it. You can set the time according to your needs. The recommended setting time is 2 minutes, which has a better clumping effect and reduces the sticking of feces to the wall.

A: The cleaning button keeps flashing green, which means that the pause is triggered. You need to manually click the cleaning button again or click the "Clean" button in the APP to resume operation.

A: The cleaning button keeps flashing green, which means that the pause is triggered. You need to manually click the cleaning button again or click the "Clean" button in the APP to resume operation.

①The device will only start automatic cleaning after detecting that it is used by a creature

②Please check whether the manual mode is turned on

③Whether the cat stays in the cat litter box for 10 seconds

④After the cat leaves, there is a period of waiting for the cat litter to clumping. Please check the extended cleaning time set in your APP

⑤Whether the cat stays in front of the cat litter box. The motion radar will not start to rotate when it detects a cat in front

⑥Manually click the cleaning button on the APP or the machine to test whether the manual mode is effective.
1. The litter box would only auto clean after used by living creature
2. Please check whether the manual mode is turned on
3. It won't auto clean if the cat has stayed in the litter box for less than 10 seconds
4. It takes some time for the litter to clump after the cat exits. Please check the extended cleaning time setting on APP
5. If the motion radar senses the cat stays in front of the litter box, it won't run
6. Click the clean button on the litter box or via APP to see whether the manual mode works.

① Please check whether the manual mode is turned on, manually click the clean button on the APP or the machine to test whether the manual mode is effective.
② If the manual mode is invalid, please check whether the drum gear and the base gear are engaged.

A:
① Remove the upper cover, drum, feces collection bin, and pedal and rinse them with water;
② The base and legs cannot be directly rinsed with water to avoid damaging the motor, controller and other equipment. It is recommended to wipe the dust and stains on the base and legs with wet wipes.